We are authorized agency of all brands and can guarantee all products from factories have successfully passed QC inspection.
Once the order has been received, please at first check the package and all items carefully to make sure whether they can work well.
If there is something wrong, we always would like to handle it with a professional manner to make our customers astisfied with their purchase from us.
3 Day Dead on Arrival (DOA) Guarantee
Atomizer/Tank/Atomizer Coil/Drip are consumable products. If there is atomizer/tank quality issue when receiving the goods, please contact our customer service through [email protected] within 72 hours without filling oil.
If your item is Vapor/Rosin Press/Herb Grinder/IE Nail that arrives damaged or is not working at all upon first use, please also contact us within the guaranteed timeframe to ask for after-sale help.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
We want you to be completely satisfied with our products. If for whatever reason you do not want your item within 30 days of receiving it, we accept sending the item back to us that have not been opened or used. Refunds are issued after we well receive the item. The return shipping fee is the customers responsibility and is non-refundable in such cases.
Items that have been opened, used, or are not in a resellable condition are not eligible for a refund.
Please follow the warranty process and contact our customer service stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back within 24 hours.
3 Months Warranty
We have certain guarantee period for our products from the date of original purchase, batteries and Mods usually come with 3 months warranty, please check the Guarantee section in item description carefully. 
Artificial damage and problems caused by misuse are not covered by warranty.
Coil is consumable what is not within the scope of warranty once it is depleted.
Any hardware cracking, modification is at your own risk, it will void warranty.
Exchange terms
We are happy to address any concerns you may have regarding receiving a
  • Defective item
  • Broken item
  • Item not as described or ordered.
If you meet any of the above situation, please contact Customer Service within 48 hours of receiving your order at [email protected]
In order to expedite the process, please follow the guidelines below. Please provide : 
Order Number.
Product Name.
Security code.
Problem Description in detail.
What steps you have already taken to solve the issue. 
Video/video link or picture.
1) Video/video link or picture must be straight to the point and show the problem clearly.
2) Security Code is a must.
Images are required for review to determine if a refund or reshipment is eligible. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided.
Details provided will be reviewed by our team and we will proceed in the necessary manner. Our Customer Service will confirm whether you need to return the item and to which address you may return it to.
*The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 3 day DOA situations.
*During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse.
*For exchanges, The exchange will be processed within 3-5 business days of receipt for your items, you will receive an email notification once your return is processed.
The refund will be processed within 3 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 10-15 additional business days for the funds to be credited to your account used during checkout.
Please note: Dryinclude is not responsible for return postage fees, and replacement fees. 
All items you want to return and get refund must contact us by email directly.
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